Client Care  ·  Permanent Schedule

Coverage Options

Mon–Fri 7 am–8 pm Sat–Sun 9 am–7 pm MC Monday meetings fixed Max 10 hrs / shift All full-time staff at 40 hrs

2
SC during peak
3
HP under triple
8
HP triple+
Select option
Client Care Coverage  ·  Permanent Schedule  ·  2026 HP = high-peak (>12 calls/hr)  ·  SC = single coverage during peak (≥6 calls)  ·  Outlined cells = triple+ HP coverage